Privacy Policy

Ken’s Pack & Move (“Ken’s Pack & Move,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit kenspackandmove.com, request a moving quote, schedule or receive services, or communicate with us by telephone, email, website form, or text message.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

1. Information We Collect

Depending on how you interact with Ken’s Pack & Move, we may collect the following types of information:

• Contact information: Your name, telephone number, email address, current address, destination address, and preferred contact method.
• Moving and service information: Your requested moving date, pickup and delivery locations, property details, inventory information, access conditions, requested services, scheduling preferences, and other details you provide when requesting an estimate or service.
• Communications: Information contained in telephone calls, emails, text messages, website forms, quote requests, customer-service inquiries, and feedback.
• Transaction information: Information related to estimates, invoices, services, and payments. Payment-card information may be processed by a third-party payment provider rather than stored directly by us.
• Device and usage information: Your IP address, browser type, device type, pages viewed, referring website, approximate location derived from your IP address, visit dates and times, and website interactions.
• Cookie information: Information collected through cookies, pixels, analytics tools, and similar technologies used to operate, secure, measure, and improve the website.

2. How We Collect Information

We may collect information directly from you when you:

• Complete a website form.
• Request a moving quote or estimate.
• Call, email, or text us.
• Opt in to receive text messages.
• Schedule or receive moving services.
• Make a payment.
• Submit feedback or otherwise communicate with us.

We may also collect certain technical information automatically when you use our website. Service providers that support our website, communications, scheduling, analytics, advertising, security, or payment functions may collect or process information on our behalf.

3. How We Use Your Information

Ken’s Pack & Move may use information to:

• Respond to questions and quote requests.
• Prepare moving estimates.
• Schedule, coordinate, provide, and support requested moving services.
• Send operational updates, moving quotes, appointment reminders, and service notifications.
• Process payments and maintain transaction records.
• Provide customer support.
• Operate, maintain, secure, troubleshoot, and improve our website and services.
• Measure website performance and understand how visitors use the website.
• Prevent fraud, misuse, security incidents, and other unlawful activity.
• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Protect the rights, property, and safety of Ken’s Pack & Move, our customers, our personnel, and the public.

4. SMS/Text Messaging Communication (SMS Updates)

1. Program Description: Ken’s Pack & Move uses SMS to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.
2. How to Opt Out: You can cancel the SMS service at any time. Just text STOP to the telephone number or short code from which you received the message. After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.
3. How to Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance. You may also contact us directly at kenspackandmove1@gmail.com.
4. Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
5. Message Frequency and Charges: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your requested services and interactions with us. If you have questions about your text plan or data plan, contact your wireless provider.
6. Consent: Your consent to receive text messages is not a condition of purchasing goods or services. Consent applies only to the telephone number you provide.
7. SMS Privacy: We do not sell, rent, or share mobile opt-in information, text-messaging originator data, or consent information with third parties or affiliates for their marketing or promotional purposes.
8. SMS Service Providers: We may disclose mobile opt-in information to vendors that help us operate the messaging program, including telecommunications providers and messaging-platform vendors, solely as necessary to provide the requested messaging services. All other categories of this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with third parties for their marketing or promotional purposes.

5. How We May Disclose Information

We may disclose information in the following limited circumstances:

• Service providers: We may provide information to vendors that perform services on our behalf, including website hosting, scheduling, communications, analytics, payment processing, data storage, and security.
• Legal and safety purposes: We may disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, investigate fraud or security concerns, enforce an agreement, or protect the rights and safety of Ken’s Pack & Move and others.
• Business transactions: Information may be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.
• With your authorization: We may disclose information when you direct us to do so or otherwise consent to the disclosure.

SMS privacy exception: Mobile opt-in information, text-messaging originator data, and consent will not be sold or disclosed to third parties or affiliates for their marketing or promotional purposes.

6. Cookies and Analytics

Our website may use cookies and similar technologies for website functionality, security, analytics, advertising, and performance measurement. You can adjust cookie controls through your browser. Disabling certain cookies may affect how parts of the website function.

Third-party analytics, advertising, mapping, or embedded-content providers may process information according to their own privacy policies and controls.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, meet legal or regulatory obligations, and protect our legitimate business interests.

The applicable retention period may differ depending on the type of information, why it was collected, and any legal or contractual requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no internet transmission, electronic storage system, or security practice is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

9. Your Privacy Choices

You may ask to access, correct, or delete certain personal information by emailing kenspackandmove1@gmail.com. We may need to verify your identity before completing a request.

We may retain information when permitted or required by law, including information needed for transaction records, fraud prevention, dispute resolution, legal compliance, and the establishment or defense of legal claims.

You can opt out of SMS messages at any time by replying STOP. You may unsubscribe from promotional email messages by following the unsubscribe instructions included in those messages, when provided.

Even after you opt out of promotional communications, we may send non-promotional communications necessary to respond to your request, administer a transaction, or provide a requested service.

10. Children’s Privacy

Our website and moving services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information to us, please contact us so we can review and address the request.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Ken’s Pack & Move does not control and is not responsible for the privacy, security, content, or practices of those third parties. Review the applicable policies before providing personal information to a third-party service.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Changes become effective when posted unless otherwise stated.

13. Contact Ken’s Pack & Move

If you have questions, privacy requests, or concerns about this Privacy Policy or our SMS program, contact: